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Why choose Portofino Keys for your stay:
Booking directly with us means no third parties and genuine local support in the heart of the Borgo.
Direct and Secure Booking
No booking platforms, no hidden fees: we always guarantee the best available rate for our guests.
24/7 Local Support
Based right in the Borgo, we are always available to assist you immediately and take care of any request.
25 Handpicked Properties
An exclusive selection of outstanding private apartments: complete peace of mind for guests and total security for owners.
Tailored
Concierge
Reserved parking, the finest restaurants and boat tours: on request, we take care of every detail of your stay.
Experiences and Tips for a comfortable and unique stay
FAQ
Parking is available outside the restricted traffic zone (around 200 spaces) and in Santa Margherita Ligure. We can book reserved spaces and arrange transfers, with luggage delivered directly to your apartment. A service designed to take the hassle out of your arrival.
For apartments in pedestrian areas or on upper floors, we always let you know in advance whether there are stairs and how many, so you can prepare the right luggage. When possible, we coordinate car access as close to the accomodation as possible and help carry your bags, especially in more challenging situations.
Standard check-in is from 3:00 pm, while check-out is by 10:00 am. Late check-in after 7:00 pm comes with a €20 fee. Early check-out is available by prior arrangement. We always aim to offer maximum flexibility, subject to availability.
Yes, several properties accept small pets (such as San Giorgio, Paraggi Apartment, Portofino Luxury).
Key collection is arranged in advance: either at our main office or via self check-in with a code or through dedicated partners. Detailed instructions are sent via WhatsApp 24 hours before arrival.
No, the local tourist tax is payable upon arrival. The amount generally ranges between €2 and €3 per person per night, for a maximum of 5 nights. The exact amount is confirmed upon booking and may vary depending on the municipality.
Yes, all properties come with free high-speed Wi-Fi and split-system air conditioning. We carry out checks before your arrival and offer immediate assistance if needed.
Extra or mid-stay cleaning is available on request from €50. Weekly linen changes are free for longer stays. We recommend booking this service upon confirmation.
A full refund is available for cancellations made more than 14 days before arrival. Between 7 and 14 days before arrival, a 50% refund applies. No refund is available for cancellations made less than 7 days before arrival. Conditions are flexible in cases of force majeure.
Yes, we offer additional services such as private boat tours (including San Fruttuoso di Camogli), reservations at partner restaurants (I Gemelli and Concordia) and rental services. All available on request.